Tag Archives: lucas fox staff testimonial

Staff Testimonial: Ms. Joanna Papis praised for excellent service

Today we post a client’s email who was really pleased with our Sales Agent Joanna Papis’s customer service attention. We are pleased to reproduce the email from the client in its entirety.

“To Lucas Fox

We recently completed purchase of an apartment property through Luca Fox Barcelona, and having bought property overseas before we were expecting the process to be fairly complicated and lengthy. Neither of us speaks Spanish, and we are aware of the pitfalls that can occur during the purchase.

Luckily for us we were appointed Joanna Papis, who proved to be invaluable. Having quickly earned our trust, Ms Papis smoothed out the issues as they arose, liaising between the bank, the vendor and the purchasers, and anticipated every problem in advance. As a direct consequence, our experience of purchasing the apartment was improved immeasurably, and we have asked Ms Papis to manage the property for us in future.

Thank you for making the experience such a pleasurable one. We are happy to recommend Lucas Fox and Ms Papis to any of our friends who are thinking of buying property in Barcelona.

Yours sincerely,

C.F. & P.C.”

Read more Lucas Fox client testimonials.

Staff Testimonial: Rafael Rosendo praised for excellent service

Today we post a client’s email who was really pleased with our Sales Agent Rafael Rosendo’s customer service attention. We are pleased to reproduce the email from the client in its entirety.

——————–

Dear Lucas Fox team,

I just wanted to send a big thank you for your support over the last few month, and for helping my partner P.K. and myself to successfully buy a property in Barcelona.  We can’t be happier with the outcome; and we truly appreciate the level of service provided to us during the process.

Your agent Rafael Rosendo has been extremely professional in his support while keeping a personal level of communication and involvement. We will certainly be recommending his services to our own network and will definitely contact him for any future business. We have honestly started our process dealing with several real estate companies, but quickly sticked to Lucas Fox after the first few weeks of contact with Rafael. He knew exactly what we are looking for; found us several properties that we are interested in; and was constantly available and reachable – even during the weekends- to help us complete the deal successfully.

Thank you again,

Best regards,

T. A. & P.K.

——————–

Read more Lucas Fox client testimonials.