Today we post a client’s email who was really pleased with our Sales Agent Joanna Papis’s customer service attention. We are pleased to reproduce the email from the client in its entirety.
“To Lucas Fox
We recently completed purchase of an apartment property through Luca Fox Barcelona, and having bought property overseas before we were expecting the process to be fairly complicated and lengthy. Neither of us speaks Spanish, and we are aware of the pitfalls that can occur during the purchase.
Luckily for us we were appointed Joanna Papis, who proved to be invaluable. Having quickly earned our trust, Ms Papis smoothed out the issues as they arose, liaising between the bank, the vendor and the purchasers, and anticipated every problem in advance. As a direct consequence, our experience of purchasing the apartment was improved immeasurably, and we have asked Ms Papis to manage the property for us in future.
Thank you for making the experience such a pleasurable one. We are happy to recommend Lucas Fox and Ms Papis to any of our friends who are thinking of buying property in Barcelona.
Yours sincerely,
C.F. & P.C.”
Read more Lucas Fox client testimonials.